Privacy Policy

Last Updated: 20th September, 2015

1. Introduction

Welcome to Queenesy Educonsult Ltd (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert your website URL] and use our services.

Please read this policy carefully. By accessing our website and using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Personal Information You Provide Directly:

Contact Information: Name, email address, phone number, home address.
Academic and Background Information: Educational history, transcripts, test scores (e.g., TOEFL, IELTS, GRE, GMAT), passport details, CV/resume, personal statements, and letters of recommendation.
Institutional Information (for Partner Schools): Contact details of representatives, university name, and department.

B. Information Collected Automatically:

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, such as pages you view, the links you click, and the time you spend on our site. This is often collected through cookies and similar tracking technologies.

C. Information from Third Parties:
We may receive information about you from third parties, such as educational institutions you have applied to (with your consent) or government bodies like visa offices during the application process.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To process your university applications, assist with visa processing, and make travel arrangements.
To Communicate with You: To respond to your inquiries, send you updates about your application status, and provide customer support.
To Improve Our Website: To analyze how our website is used so we can improve its content, functionality, and user experience.
For Marketing and Promotions: To send you information about our services, newsletters, and promotional materials, where you have consented to receive such communications. You can opt-out at any time.
For Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union (EU), our processing of your personal data is based on:

Performance of a Contract: Processing necessary for the services you have requested (e.g., admission processing).
Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).
Legitimate Interests: For our legitimate business interests, such as improving our services and website security, which do not override your fundamental rights.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

With Educational Institutions: We share your application materials with the universities and colleges you have selected and authorized us to apply to.
With Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., cloud hosting, email delivery, analytics), so long as those parties agree to keep this information confidential.
For Legal Reasons: We may disclose information where required by law, to enforce our site policies, or to protect our or others’ rights, property, or safety.

6. International Data Transfers

As an educational consultancy facilitating international study, your information may be transferred to, and processed in, countries other than your country of residence, including the United States, Canada, the UK, and Australia. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Data Security

We implement a variety of security measures, including SSL encryption and secure servers, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You can request copies of your personal data.
The right to rectification – You can request that we correct any information you believe is inaccurate.
The right to erasure – You can request that we erase your personal data, under certain conditions.
The right to restrict processing – You can request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You can object to our processing of your personal data, under certain conditions.
The right to data portability – You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Cookies and Tracking Technologies

Our website uses “Cookies” to enhance user experience. You can choose to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or you wish to exercise your data protection rights, please contact us at:

Queenesy Educonsult Ltd
Email: contact@queenesyeduconsult.com
Phone: +230-54555003
Address: #1 Royal Road, Port Louis, Mauritius